For those waiting for her newest designs to arrive… myself included 😀 Received this email today and thought I’d share —
Hey friends,
Thank you for your order of our new Christmas releases. We appreciate your business.
If you received a confirmation email after you placed your order online, that means we got your order.
As you can imagine, we have a fat stack of orders and we are working through them as quickly as possible. We’re a small operation….just Kevin and Kyle work on packing and shipping because there’s no room for anyone else to work over there.
They do their best to fill the orders in the order they were received. When we have a new release it usually takes 2 weeks to work through them all. We started shipping Monday, November 18th so it’s only been a week and a day. With Thanksgiving only a couple of days away, it will take longer than 2 weeks this time.
We’re sorry but we can’t tell you where you are in the queue. We are getting many emails asking this question and we understand but we can’t possibly check for everyone who’s asking as it takes time away from getting the orders out the door.
Thank you for your understanding and patience.
We wish you and your family a happy Thanksgiving!
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Yes, I do have the confirmation email so all we can do is wait. It’s a bummer when something so wonderful is out there! Hope this helps. 🙂 ~Alice
